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    FAQs

    Petro-Points

     
    General
    1. How can I earn more Petro-Points?
    2. What if I forget to bring my Petro-Points card to the station? Can I still get my points?
    3. How do I order a replacement card if my Petro-Points card gets lost or stolen?

     

    Sears Club
    1. What can I redeem my Sears Club Points for at Sears?
    2. What can I redeem my Petro-Points for at Petro-Canada?
    3. How many Petro-Points do I need to exchange in order to redeem for a Sears Club reward?
    4. How many Sears Club Points do I need to convert in order to participate in Petro-Points exchange?
    5. Do I have to become a Sears Club Member to exchange my Petro-Points for Sears Club Points?
    6. How do I become a Sears Club member?
    7. How do I get information about my Sears Club Points?
    8. If I'm a Sears Club member, do I have to be a Petro-Points member to exchange my Sears Club Points for Petro-Points rewards?
    9. Can I exchange my Petro-Points for Sears Club Points or vice versa at Petro-Canada locations?
    10. Once I've converted my Petro-Points to Sears Club Points, how long will it take for my new Sears Club Points to appear in my account?
    11. Once I've converted my Sears Club Points to Petro-Points, how long will it take for my new Petro-Points to appear in my account?
    12. Can Petro-Points Members collect Petro-Points on Sears purchases?
    13. Can Sears cardholders pay for gas at Petro-Canada with their Sears Credit Card?
    14. Can Petro-Points Members or Petro-Canada Personal Credit cardholders use their Petro-Canada Credit Card to pay for services or merchandise at Sears Canada Inc. stores?

     


    1. How can I earn more Petro-Points?
      • Use the CitiTM1 Petro-Points Mastercard®1 to earn when you shop.
      • Purchase all your drinks and snacks at a Petro-Canada convenience store and earn more points on almost everything you purchase.
      • Earn both Sears Club Points and Petro-Points on every purchase you make when you use your Petro-Points Card and pay with your Sears Card at Petro-Canada.
      • Earn 20% more Petro-Points when you register your Ontario CAA membership number to your Petro-Points card (available for CAA memberships in Ontario only). Earn 20% more points on all of your Petro-Canada purchases when you swipe your Petro-Points card.
      • Exchange your points. Combine your Petro-Points with Sears Club Points to get the rewards you want, faster! 
      • Get 1,000 bonus points when you sign-up for email offers. Check out bonus points offers and learn about special Member promotions.


    2. What if I forget to bring my Petro-Points card to the station? Can I still get my points?
      A member can claim Petro-Points within six months of the transaction being completed. For 1 to 3 receipts please fax them to Petro-Points customer service 1-800-837-1228. For three or more receipts please mail them to Petro-Points, PO BOX 9745, OTTAWA STATION T, Ottawa, ON, K1G 6V8. In both cases, the member name and Petro-Points card number should be written clearly on the top of each proof of purchase receipt.

    3. How do I order a replacement card if my Petro-Points card gets lost or stolen?
      To request a replacement card, please call 1-800-668-0220 or contact Customer Service for assistance.


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    Sears Club

    1. What can I redeem my Sears Club Points for at Sears?
      Sears Club Points can be redeemed for Sears Club Rewards Cards. Once you have your rewards cards, you can bring them to Sears and use them toward products in the store. You can reward yourself with merchandise, services or travel, designer fashions, top-of-the-line tools, brand-name appliances, Whole Home furnishings and more. Your choice! Redeem in Sears retail, catalogue and Furniture and Appliances stores.

    2. What can I redeem my Petro-Points for at Petro-Canada?
      Petro-Points can be redeemed instantly at Petro-Canada stations for free gas, car washes, convenience store products and automotive products and services. Petro-Points can also be redeemed for flights and vacation vouchers by calling Customer Service at 1 800 668-0220. Browse full rewards line-up.

    3. How many Petro-Points do I need to exchange in order to redeem for a Sears Club reward?
      You can exchange 20,000 Petro-Points for 1,000 Sears Club Points, good for a $10 Sears Club Rewards Card, which can be redeemed for Sears merchandise, services and travel. The more Sears Club Points you accumulate, the higher the reward value! See how many Sears Club Points you need to get the rewards you want.

    4. How many Sears Club Points do I need to convert in order to participate in a Petro-Points exchange?
      1,000 Sears Club Points can be exchanged for 20,000 Petro-Points. To exchange your Sears Club Points, call Sears at 1 (800) 265-3675.

    5. Do I have to become a Sears Club Member to exchange my Petro-Points for Sears Club Points?
      Yes.

    6. How do I become a Sears Club member?
      You are automatically enrolled in Sears Club once you have a Sears Credit Card. You can apply for your Sears Credit Card in one of three ways:
      • Visit any Sears location across Canada.
      • Call Sears customer service at 1 (800) 265-3675.
      • Apply for the Sears Credit Card online. Visit Sears.


    7. How do I get information about my Sears Club Points?
      Call the Sears customer service line at 1 (800) 265-3675 or refer to your Sears Credit Card account statement.

    8. If I'm a Sears Club member, do I have to be a Petro-Points member to exchange my Sears Club Points for Petro-Points rewards?
      Yes, you must join Petro-Points first then exchange your Sears Club Points for Petro-Points before you can redeem.

    9. Can I exchange my Petro-Points for Sears Club Points or vice versa at Petro-Canada locations?
      No, you must call to exchange your points. Petro-Points members (who are already Sears Club Members) can exchange their Petro-Points for Sears Club Points simply by calling Petro-Canada's Customer Service line at 1 (800) 668-0220, or exchange points online.

      Sears Club Members (who are already Petro-Points Members) can exchange their Sears Club Points for Petro-Points simply by calling Sears customer service at 1 (800) 265-3675.

    10. Once I've converted my Petro-Points to Sears Club Points, how long will it take for my new Sears Club Points to appear in my account?
      Most requests will be processed within 72 hours. Your new points will appear on your next month's Sears Credit Card billing statement.

      Note: Points will be on your Sears account, however you will not be made aware until your statement is received.

    11. Once I've converted my Sears Club Points to Petro-Points, how long will it take for my new Petro-Points to appear in my account?
      Most requests will be processed within 72 hours. Your new points will appear on your account. View your points total or check your Petro-Canada purchase receipt.
      Note: Petro-Points members do not receive a statement.

    12. Can Petro-Points Members collect Petro-Points on Sears purchases?
      No. But, by joining Sears Club and making purchases on your Sears Card, Petro-Points Members can collect Sears Club Points which can later be converted to Petro-Points.

    13. Can Sears cardholders pay for gas at Petro-Canada with their Sears Credit Card?
      Yes. You can use your Sears Credit Card at all participating Petro-Canada stations. Plus, you can link your Petro-Points membership to your Sears Credit Card so you only need to swipe one card to earn both Petro-Points and Sears Club Points at Petro-Canada.

    14. Can Petro-Points Members or Petro-Canada Personal Credit cardholders use their Petro-Canada Credit Card to pay for services or merchandise at Sears Canada Inc. stores?
      No.



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