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    FAQs

    Petro-Points

     
     
    General
    1. How can I earn more Petro-Points?
    2. What if I forget to bring my Petro-Points card to the station? Can I still get my points?
    3. How do I order a replacement card if my Petro-Points card gets lost
      or stolen?

     

    Digital Media Rewards
    1. What is digital content?
    2. What types of digital content are available?
    3. How can I redeem my Petro-Points for digital content?
    4. Does it work on my mobile device?
    5. Where is the service available?
    6. Do I get a receipt for my redemptions?
    7. Can I get my Petro-Points refunded?
    8. Who should I contact regarding questions about my Petro-Points balance?

     

    Best Buy e-Gift Cards
    1. What happens if I lose my e-Gift Card?
    2. How many e-Gift certificates can I redeem for?
    3. Can I use the e-Gift Card at a Best Buy store and online?
    4. Can I return my e-Gift Card?
    5. How many Petro-Points do I need to redeem for a Best Buy e-Gift Card?
    6. How many e-Gift certificates can I use in a single transaction at Best Buy?
    7. What if I have trouble redeeming my e-Gift Card at Best Buy?
    8. What if I do not have an email address and I want to redeem for an e-Gift Card?
    9. What happens if I decide to return a product I purchased with my e-Gift Card? Will I get credit back?

     

    Blue Jays Preferred Price™ card with bonus Petro-Points giveaway
    1. I tried to enter my PIN but it didn’t work.
    2. I entered my PIN but I didn’t receive the correct amount of Petro-Points.
    3. I cannot log in to My Petro-Canada.
    4. I tried to enter my PIN, but the website said it had expired.
    5. I did not receive a Preferred Price card/PIN at the game I attended. How can I participate in this offer?
    6. I am already registered on My Petro-Canada. How do I get my 2,500 bonus points?
    7. I'm a huge fan of the Blue Jays, and I’d love one of the cards. How do I get one as a souvenir?
    8. I received an error message stating that the PIN belongs to another promotion. I’ve attended multiple games, how do I know which PIN is for which game?

     

    Petro-Points Montclair PIN Promotion
    1. I tried to enter my PIN but it didn’t work.
    2. I cannot log in to My Petro-Canada.
    3. I tried to enter my PIN, but the website said it had expired.
    4. I did not receive a Preferred Price Card/PIN at the station when I purchased my 12-pack of Montclair Water. How do I get a card/PIN?

     

    Petro-Points A&W PIN Promotion
    1. I tried to enter my PIN but it didn’t work.
    2. I cannot log in to My Petro-Canada.
    3. I tried to enter my PIN, but the website said it had expired.
    4. I did not receive a Petro-Points PIN Card at the station when I purchased my A&W Combo. How do I get a card/PIN?

     

    Petro-Points CAA PIN Promotion
    1. I tried to enter my PIN but it didn’t work.
    2. I cannot log in to My Petro-Canada.
    3. I tried to enter my PIN, but the website said it had expired.
    4. I went to my local CAA office and they did not have Festive Packs or Petro-Points PIN cards. How do I get a Festive Pack/PIN?

     

    Sears Club
    1. How do I get information about my Sears Club Points?
    2.  


    General

    1. How can I earn more Petro-Points?
      • Use the CIBC Petro-Points Mastercard® to earn when you shop.
      • Purchase all your drinks and snacks at a Petro-Canada convenience store and earn more points on almost everything you purchase.
      • Earn 20% more Petro-Points when you register your Ontario CAA membership number to your Petro-Points card (available for CAA memberships in Ontario only). Earn 20% more points on all of your Petro-Canada purchases when you swipe your Petro-Points card.
      • Exchange your points. Combine your Petro-Points with Sears Club Points to get the rewards you want, faster! 
      • Get 1,000 bonus points when you sign-up for email offers. Check out bonus points offers and learn about special Member promotions.


    2. What if I forget to bring my Petro-Points card to the station? Can I still get my points?
      A member can claim Petro-Points within 60 days of the transaction being completed. For one to three receipts please fax them to Petro-Points customer service 1 (800) 837-1228. For three or more receipts please mail them to Petro-Points, P.O. Box 480, Orangeville, ON, L9W 5G2. In both cases, the member name and Petro-Points card number should be written clearly on the top of each proof of purchase receipt.

    3. How do I order a replacement card if my Petro-Points card gets lost or stolen?
      To request a replacement card, please log in to My Petro-Canada™. Alternatively you can call 1 (800) 668-0220 or contact Customer Service for assistance.


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    Digital Media Rewards

    1. What is digital content?
      Digital content is anything that can be streamed or downloaded to a device such as a laptop, tablet computer or smartphone.

    2. What types of digital content are available?
      You can currently redeem your Petro-Points for music, movies, TV shows, eBooks and audiobooks.

    3. How can I redeem my Petro-Points for digital content?

      1. Search or browse for your favorite digital content.
      2. Once you have found your selection, click “Download”.
      3. Log in to your My Petro-Canada account if you have not already done so.
      4. The Petro-Points will be automatically deducted from your account. A confirmation screen will then allow you to download the file to your device.
      5. Petro-Points will send you a confirmation email to confirm the redemption.

      The introductory redemption rate starts at 1,815 points.

    4. Does it work on my mobile device?
      The site supports:

      • iOS and Android devices
      • Kindle Fire, Kobo and Nook Tablet/Colour

      Some downloads are large files, so please be aware of your mobile carrier’s plan limitations and charges. It’s best to be connected to a broadband connection.

      See the full FAQs for more information on streaming or downloading.

    5. Where is the service available?
      The Petro-Points Digital Media Rewards are only available to Petro-Points members while in Canada and the U.S.

    6. Do I get a receipt for my redemptions?
      You will receive a confirmation email for each Petro-Points redemption. If it does not appear in your inbox, please check your spam folder. You can also review previous redemptions on the Order History page.

    7. Can I get my Petro-Points refunded?

      There are no refunds for digital content.

      Please contact Customer Support via online form if you have problems with your download. You will receive a response within 24 hours.

    8. Who should I contact regarding questions about my Petro-Points balance?
      Please visit My Petro-Canada to view your current Petro-Points balance. If you still have questions concerning your Petro-Points balance, please email Petro-Canada’s customer service.

      See the full FAQs

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    Best Buy e-Gift Cards

    1. What happens if I lose my e-Gift Card?
      Unfortunately, lost or stolen gift cards cannot be replaced. If there was an error in sending you the e-Gift Card then please contact Petro-Canada customer service at 1 (800) 668-0220 / TTY: 855-717-5543.

      Read the terms and conditions

    2. How many e-Gift certificates can I redeem for?
      You can redeem for various Best Buy e-Gift Card denominations depending on your points balance. For each e-Gift Card redemption, you will be required to initiate and complete a new transaction.

    3. Can I use the e-Gift Card at a Best Buy store and online?
      Yes, you can use the e-Gift Card in store (the store scans the card’s bar code) or enter the e-Gift Card number and PIN when shopping at bestbuy.ca.

      You can use up to three separate e-Gift Cards for the full payment of one transaction at BestBuy.ca.

      You can use up to two e-Gift Cards per transaction when used in combination with other accepted forms of payment (cash, debit or credit card).

    4. Can I return my e-Gift Card?
      Unfortunately, you cannot return your Best Buy e-Gift Card. Once redeemed, the Best Buy e-Gift Card is not refundable for cash.

    5. How many Petro-Points do I need to redeem for a Best Buy eGift Card?
      The Best Buy e-Gift Card is available in the following denominations:

      12,000 points = $10
      30,000 points = $25
      60,000 points = $50
      120,000 points = $100
      300,000 points = $250
      600,000 points = $500

    6. How many e-Gift certificates can I use in a single transaction at Best Buy?
      For in store purchases, there are no restrictions on the number of e-Gift Cards used for a single transaction.

      For purchases on bestbuy.ca:

      - You can use up to three separate e-Gift Cards per transaction if you are not using another form of payment (e.g., card)

      - You can use up to two separate e-Gift Cards per transaction if you are using the e-Gift Card with another method of payment (e.g., credit card)

    7. What if I have trouble redeeming my e-Gift Card at Best Buy?
      Please contact Best Buy customer service in store or at 1-866-BEST BUY (237-8289).

      Read the terms and conditions

    8. What if I do not have an email address and I want to redeem for an e-Gift Card?
      You need an email address in order to redeem Petro-Points for a Best Buy e-Gift Card. The e-Gift Card will be sent to the email address you provide.

    9. What happens if I decide to return a product I purchased with my e-Gift Card? Will I get credit back?
      Please contact the store, or Best Buy customer service at 1-866-BEST BUY (237-8289) for more information.

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      Blue Jays Preferred Price™ card with bonus Petro-Points giveaway

      1. I tried to enter my PIN but it didn’t work.
        Please follow the below steps when entering your PIN:
        • Enter the PIN exactly as shown, including dashes.
        • Check to see your PIN has not expired — all PINs expire Nov. 1, 2013.
        • A maximum of 10 PINs can be entered per member, per game.
        • If the PIN still does not work, please contact our Customer Service at 1-800-668-0220 / TTY: 855-717-5543 and we’d be pleased to assist you.

      2. I entered my PIN but I didn’t receive the correct amount of Petro-Points.
        If you’ve entered your PIN online you should see your points balance updated now with any bonus points. On your online statement, you will see an adjustment with a code of “PN - PIN BONUS POINTS.” Your points will update automatically but you will not be able to use your points for 12 hours. If you do not see your bonus points please contact our Customer Service at 1-800-668-0220 / TTY: 855-717-5543 and we’d be pleased to assist you.

      3. I cannot log in to My Petro-Canada.
        Have you registered for My Petro-Canada before? If not, please press the “register” button, follow the steps and be sure to look out for the confirmation email. Then you can return to www.petro-canada.ca/bluejays to enter your PIN online.

      4. I tried to enter my PIN, but the website said it had expired.
        Read our Rules and Regulations. Each PIN has an expiry date of Nov. 1, 2013, and offers are no longer valid after the expiry date. Your Preferred Price card is still valid and will be until May 31, 2015 — don’t forget to redeem your fuel savings. If you require further assistance, please contact our Customer Service at 1-800-668-0220 / TTY: 855-717-5543.

      5. I did not receive a Preferred Price card/PIN at the game I attended. How can I participate in this offer?
        We’re sorry. These cards were handed out as a promotional giveaway by the Toronto Blue Jays, on a limited basis. Not all fans who attended the game received the offer.

      6. I am already registered on My Petro-Canada. How do I get my 2,500 bonus points?
        The 2,500 bonus points are for first-time registrants only. You would have collected the 2,500 points when you first registered for My Petro-Canada.

      7. I’m a huge fan of the Blue Jays, and I’d love one of the cards. How do I get one as a souvenir?
        These cards were handed out as a promotional giveaway by the Toronto Blue Jays, on a limited basis, at select home games. Unfortunately, we do not have any remaining cards.

      8. I received an error message stating that the PIN belongs to another promotion.
        Please contact our Customer Service at 1-800-668-0220 / TTY: 855-717-5543 and we’d be pleased to assist you.

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      Montclair bonus Petro-Points giveaway

      1. I tried to enter my PIN but it didn’t work.
        Please follow the below steps when entering your PIN:
        • Enter the PIN exactly as shown, including dashes.
        • Check to see your PIN has not expired — all PINs expire Sept. 20, 2013.
        • A maximum of 20 PINs can be entered, in total.
        • If the PIN still does not work, please contact our Customer Service at 1-800-668-0220 / TTY: 855-717-5543 and we’d be pleased to assist you.
      2. I cannot log in to My Petro-Canada.
        Have you registered for My Petro-Canada before? If not, please press the “register” button, follow the steps and be sure to look out for the confirmation email. Then you can return to www.petro-canada.ca/montclair to enter your PIN online.

      3. I tried to enter my PIN, but the website said it had expired.
        Please read our Rules and Regulations. Each PIN has an expiry date of Sept. 20, 2013. If you require further assistance, please contact our Customer Service at 1-800-668-0220 / TTY: 855-717-5543.

      4. I did not receive a Preferred Price card/PIN when I purchased my 12-pack of Montclair Water. How do I get a card/PIN?
        We’re sorry. This is a limited time offer, while supplies last.


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      Petro-Points A&W PIN Promotion

      1. I tried to enter my PIN but it didn’t work.
        Please follow the below steps when entering your PIN:
        • Enter the PIN exactly as shown, including dashes.
        • Check to see your PIN has not expired — all PINs expire Nov. 30, 2013.
        • A maximum of 8 PINs can be entered, per household.
        • If the PIN still does not work, please contact our Customer Service at 1-800-668-0220 / TTY: 855-717-5543 and we’d be pleased to assist you.

      2. I cannot log in to My Petro-Canada.
        Have you registered for My Petro-Canada before? If not, please press the “register” button, follow the steps and be sure to look out for the confirmation email. Then you can return to www.petro-canada.ca/awpin to enter your PIN online.

      3. I tried to enter my PIN, but the website said it had expired.
        Please read our Rules and Regulations. Each PIN has an expiry date of Nov. 30, 2013. If you require further assistance, please contact our Customer Service at 1-800-668-0220 / TTY: 855-717-5543.

      4. I did not receive a Petro-Points PIN Card at the station when I purchased my A&W Combo. How do I get a card/PIN?
        We’re sorry. This is a limited time offer, while supplies last, only available at participating A&W locations.


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      Petro-Points CAA PIN Promotion

      1. I tried to enter my PIN but it didn’t work.
        Please follow the below steps when entering your PIN:
        • Enter the PIN exactly as shown, including dashes.
        • Check to see your PIN has not expired — all PINs expire June 30, 2014.
        • A maximum of 10 PINs can be entered, per household.
        • If the PIN still does not work, please contact our Customer Service at 1-800-668-0220 / TTY: 855-717-5543 and we’d be pleased to assist you.

      2. I cannot log in to My Petro-Canada.
        Have you registered for My Petro-Canada before? If not, please press the “register” button, follow the steps and be sure to look out for the confirmation email. Then you can return to http://www.petro-canada.ca/caapin to enter your PIN online.

      3. I tried to enter my PIN, but the website said it had expired.
        Please read our Rules and Regulations. Each PIN has an expiry date of June 30, 2014. If you require further assistance, please contact our Customer Service at 1-800-668-0220 / TTY: 855-717-5543.

      4. I went to my local CAA office and they did not have Festive Packs or Petro-Points PIN cards. How do I get a Festive Pack/PIN?
        PIN Cards are included in the CAA South Central Ontario Festive Pack, available for a limited time at participating CAA South Central Ontario locations.


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      Sears Club

      1. How do I get information about my Sears Club Points?
        Effective Feb. 19, 2014, the Sears Club Points Exchange program will no longer be available.

        Read the FAQs

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