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    FAQs

    CIBC Petro-Points MasterCard with PayPass

    Benefits of the New CIBC Petro-Points MasterCard

    1. What is the Points Multiplier?
    2. Why was the Points Multiplier introduced?
    3. Why is the Points Multiplier only available on select purchases; why doesn’t it apply to all purchases?
    4. Why didn’t my grocery or pharmacy purchase earn Points Multiplier Petro-PointsTM?
    5. Is the Points Multiplier a time-limited offer?
    6. Do authorized user purchases qualify for Points Multiplier Petro-Points?
    7. What is the monthly Petro-Points bonus?
    8. What purchases qualify towards the $1,000 minimum to get the additional 5,000 bonus Petro-Points each month?
    9. Do authorized user purchases qualify for the monthly Petro-Points bonus?
    10. How will I know that I've saved 2¢ per litre with my fuel purchase?
    11. If I use my CIBC Petro-Points MasterCard at a competitive gas station for a gas purchase, will I save 2¢ per litre and will I receive Petro-Points? What about convenience store items?

    Petro-Points

    1. When do I get my Petro-Points?
    2. Do the Petro-Points show up on my receipt?
    3. How do I redeem my Petro-Points?
    4. How do I redeem my Petro-Points at a Petro-Canada station; do I need a separate Petro-Points card?

    MasterCard with PayPass

    1. What is MasterCard with PayPassTM2?
    2. How does PayPass work?
    3. Where is PayPass available?
    4. Can I still use my CIBC Petro-Points MasterCard with PayPass at other retailers?

    For More Information

    1. Who should I contact if I have further questions?

     

    Benefits of the New CIBC Petro-Points MasterCard

    1. What is the Points Multiplier?
      The Points Multiplier is an added benefit of the CIBC Petro-Points MasterCard that gives you the opportunity to earn 50% more Petro-Points on select purchases. This means that CIBC Petro-Points MasterCard members earn 15 Petro-Points for every dollar in card purchases at the following stores:
      • Grocery stores and supermarkets
      • Drug stores and pharmacies

    2. Why was the Points Multiplier introduced?
      This new benefit was introduced to give our members the opportunity to earn more Petro-Points faster and take advantage of fuel savings and other rewards faster.

    3. Why is the Points Multiplier only available on select purchases; why doesn’t it apply to all purchases?
      Research has shown that purchases made at the selected merchants make up the most common transactions. By offering 50% more Petro-Points on these purchases, it maximizes the benefits to our members.

    4. Why didn’t my grocery or pharmacy purchase earn Points Multiplier Petro-PointsTM?
      The additional 50% Petro-Points are awarded only on card purchases from merchants that are classified in the credit card network as grocery stores or drug stores.

    5. Is the Points Multiplier a time-limited offer?
      No. The Petro-Points Points Multiplier is a newly-added benefit designed to give CIBC Petro-Points MasterCard members an opportunity to maximize the Petro-Points they earn. Earning more Petro-Points faster allows you to take advantage of fuel savings and other rewards faster.

    6. Do authorized user purchases qualify for Points Multiplier Petro-Points?
      Yes. As long as purchases are made at qualifying merchants, authorized user purchases qualify for Points Multiplier Petro-Points. These Petro-Points will appear on the statement as part of the Petro-Points earned by the primary cardholder.

    7. What is the monthly Petro-Points bonus?
      If you spend over $1,000 within your statement period, you will earn an additional 5,000 Petro-Points, which will be noted on your monthly statement. By giving you the opportunity to earn more Petro-Points faster, you can take advantage of fuel savings and other rewards faster.

    8. What purchases qualify towards the $1,000 minimum to get the additional 5,000 bonus Petro-Points each month?
      Petro-Points, including the monthly 5,000 Petro-Points bonus, are earned on Card purchases less returns. Cash advances, regular Convenience Cheques, balance transfers, fees, interest, payments and Petro-Points redemptions do not qualify. To earn the 5,000 Petro-Points bonus for a month, total Card purchases (less returns) posted to your monthly account statement must be more than $1,000. Petro-Points may not be credited if your MasterCard account is not in Good Standing or is over the limit; also, if your MasterCard account is not in Good Standing, previously credited Petro-Points may be removed from your Petro-Points account.

    9. Do authorized user purchases qualify for the monthly Petro-Points bonus?
      Yes. As long as the card purchases for the statement period on the CIBC Petro-Points MasterCard account is more than $1,000 and the account is in good standing on the monthly statement date. These bonus Petro-Points will appear on the statement as part of the Petro-Points earned by the primary cardholder.

    10. How will I know that I've saved 2¢ per litre with my fuel purchase?
      When you use your CIBC Petro-Points MasterCard to pay for your gasoline or diesel at Petro-Canada, you instantly save two cents per litre on your purchase. Just check your receipt to see how much you've saved. Note: All applicable taxes are included in the savings.

    11. If I use my CIBC Petro-Points MasterCard at a competitive gas station for a gas purchase, will I save 2¢ per litre and will I receive Petro-Points? What about convenience store items?
      You only save 2¢ per litre when you pay for a gasoline or diesel purchase with your CIBC Petro-Points MasterCard at participating Petro-Canada locations. You will receive Petro-Points when you use your CIBC Petro-Points MasterCard to pay for all purchases at non-Petro-Canada retailers, including gasoline and convenience store items.

    Petro-Points

    1. When do I get my Petro-Points?
      You earn Petro-Points immediately when you use your CIBC Petro-Points MasterCard at participating Petro-Canada stations. You can view your Petro-Points account statement anytime through your My Petro-Canada account. When you shop elsewhere with the CIBC Petro-Points MasterCard, you accumulate your points and we transfer them to your Petro-Points account once a month (purchases net of returns). You'll see them on your CIBC Petro-Points MasterCard monthly statement.

    2. Do the Petro-Points show up on my receipt?
      The Petro-Points that you earn when you shop at Petro-Canada will show up on your receipt at the time of purchase. The Petro-Points that you earn through CIBC Petro-Points MasterCard spending at other merchants will show up on your Petro-Points monthly statement and, when the points have been transferred, on Petro-Canada receipts.

    3. How do I redeem my Petro-Points?
      You can redeem your Petro-Points by visiting a Petro-Canada station, by logging into your Petro-Points account through My Petro-Canada or by calling 1 (800) 668-0220. You will need your Petro-Points member number to redeem by phone — look for it on the upper right-hand corner of the first page of your monthly CIBC Petro-Points MasterCard statement.

    4. How do I redeem my Petro-Points at a Petro-Canada station? Do I need a separate Petro-Points card?
      No, you do not need a separate Petro-Points card — you can use your CIBC Petro-Points MasterCard in order to redeem at a Petro-Canada station. Redeeming your Petro-Points in-store has never been easier. Simply tell the gas station attendant that you want to redeem your Petro-Points for a selected reward and then “tap” your CIBC Petro-Points MasterCard with PayPass on the special PayPass reader in order to redeem. It's a quick and easy way to get rewards! You can also log in to your Petro-Points account through My Petro-Canada to redeem online or call 1 (800) 668-0220 to redeem by phone. You will need your Petro-Points member number in order to by phone — look for it on the upper right-hand corner of the first page of your monthly CIBC Petro-Points MasterCard statement.

    MasterCard with PayPass

    1. What is MasterCard with PayPassTM2?
      MasterCard with PayPass is a new payment feature that lets you pay by simply tapping your card on a special reader. Forget the hassle of swiping a card, fumbling for cash or coins — one tap is all it takes! Your card never leaves your hand and no signature is required for purchases less than $50 in the store. You can just Tap & GoTM1!

    2. How does PayPass work?
      The CIBC Petro-Points MasterCard with PayPass uses technology called radio frequency identification, or RFID, to securely send your account information to special readers.

    3. Where is PayPass available?
      PayPass is available at all Petro-Canada stations both in the store and at the pump. It is also available at other participating retailers such as Cineplex locations, Fortinos, Loblaws and Quiznos. Watch for PayPass to be introduced at other retailers.

    4. Can I still use my CIBC Petro-Points MasterCard with PayPass at other retailers?
      Yes — the CIBC Petro-Points MasterCard with PayPass still has a magnetic stripe (which is the technology used for swiping) so you can use it anywhere MasterCard is accepted.

    For More Information

    1. Who should I contact if I have further questions?
      • For questions regarding CIBC or the CIBC Petro-Points MasterCard please contact CIBC at 1 (877) 433-1908 or visit www.cibc.com/cardintroduction
      • For questions regarding Petro-Points please call 1 (800) 668-0220

    TM Trademark of MasterCard International Inc. Used under licence.
    ®/TM2 MasterCard is a registered trademark and PayPass is a trademark of MasterCard International Incorporated. Used under licence.