• My Petro-Canada
  •  
  • Petro-Points
  •  
  • Our Fuel & Fuel Savings
  • Fuel Savings Plus Card
  • Link Your Card
  • FAQ — Fuel Savings Plus Card
  • Fuel Savings Plus Card Terms and Conditions
  • Gas & Diesel Fuels
  • What You Pay at the Pump
  • Ways to Save on Fuel
  • Gasoline Taxes Across Canada
  • International Gasoline Prices
  • Understanding Wholesale Prices
  • Pump Talk Blog & Videos
  • FAQs
  • Feedback
  •  
  • Our Stations & Stores
  •  
  • Car Wash
  •  
  • Credit, Prepaid & Gift Cards
  •  
  • Olympic & Paralympic Sponsorship
  •  
  • City:  

    or Postal Code:  

    Advanced Search
    Find a gas station
     

    Frequently Asked Questions

    The Reloadable Fuel Savings Plus Card

    General Questions

    1. Which products can I earn fuel savings on the reloadable Fuel Savings Plus card?

      Currently, you can earn fuel savings on:

      • all lottery products across Canada
      • beer, wine and coolers in Quebec only

      You will get one litre of 5¢ fuel savings for each dollar spent on these products at participating Petro-Canada locations.

    2. Do I have to be a Petro-Points member to earn fuel savings on my reloadable Fuel Savings Plus card?

      Yes, in order to collect fuel savings on the Fuel Savings Plus card you must be a Petro-Points member. Your fuel savings are issued based on select products purchased at participating locations where the Petro-Points card is swiped. You can enroll in Petro-Points at a participating Petro-Canada location, or sign up online.

    3. How do I use my reloadable Fuel Savings Plus card to save on my fuel purchases?

      Use your Fuel Savings Plus card in combination with a form of payment accepted at Petro-Canada.

      Use your cards in this order to pay at the pump:

      1. Petro-Points: Swipe your Petro-Points card. Not a member? Join today!
      2. Fuel Savings Plus card: Swipe your Fuel Savings Plus card.
      3. Payment Method: Complete your transaction by swiping your payment method of choice (cash, CIBC Petro-Points™ MasterCard®, other credit card, Petro-Canada Prepaid card, or debit).
      4. Your receipt will show you how much you've immediately saved.

      Use your cards in this order to pay through a service attendant:

      1. Present your Fuel Savings Plus card along with your Petro-Points card.
      2. Present your payment method: CIBC Petro-Points MasterCard, other credit card, Petro-Canada Prepaid card, debit or cash.
      3. The service attendant will give you a receipt that shows exactly how much you've immediately saved.

      Note:  Only one of the following cards can be swiped to use fuel savings per transaction:

      • Fuel Savings Plus card
      • Fuel Savings Reward card or
      • Preferred Price™ Card

    4. How is the reloadable Fuel Savings Plus card different from the Fuel Savings Reward card?

      Fuel Savings Plus Card Fuel Savings Reward Preferred Price Card
      Earn fuel savings based on select purchases Yes No No
      Redeem 12,000 points in-store for 200 litres of fuel savings No Yes No
      Redeem 11,000 Points online for 200litres of fuel savings Yes Yes No

      The Fuel Savings Plus card gets loaded with 1 litre of 5¢ fuel savings for every $1 of select products purchased, provided a linked Petro-Points card is swiped. You cannot do this with the Fuel Savings Reward card. 

      You can also redeem 11,000 Petro-Points online for additional 200 litres of fuel savings on the Fuel Savings Plus card. If you prefer to redeem points in-store, you will be issued a Fuel Savings Reward card which cannot be used to collect fuel savings on purchases of select products. Just use up the fuel savings on the Fuel Savings Reward card, then throw it away.

    5. How old do I need to be to get a Fuel Savings Plus card?

      You must be at least 16 years of age to register for the Petro-Points program, and you must be a Petro-Points member to earn fuel savings with a Fuel Savings Plus card. 

    6. My reloadable Fuel Savings Plus card is not being loaded with fuel savings. Who can I contact?

      Please contact our customer service network at 1 (800) 668-0220, (TTY: 855-717-5543) Monday to Friday, 8 a.m. to 8 p.m. (eastern time).

    7. What happens if my reloadable Fuel Savings Plus card is lost, stolen or damaged?

      Please call Customer Service at 1 (800) 668-0220 (TTY: 855-717-5543), Monday to Friday, 8 a.m. to 8 p.m. (eastern time) as soon as you realize your card is missing or damaged.

      Once you report your card as lost or stolen, Petro-Canada will send you a replacement card in the mail with the balance of litres remaining from the date you reported your card loss.
       
      For your card security, your current Fuel Savings Plus card will be cancelled. When you receive your new Fuel Savings Plus card, you'll be able to resume your savings on fuel and more.

    8. How can I protect the balance on my card in case it gets lost or stolen?

      If you have linked a Fuel Savings Plus card to your Petro-Points account, it has automatically been balance protected for your convenience.

      If you lose your card or it is stolen or damaged, the outstanding balance on the card is protected from the moment you inform
      Petro-Canada that you need a replacement card.

    9. Do the fuel savings apply on all grades of gasoline and diesel?

      Yes, you can use your fuel savings on any grade of gasoline and diesel. Discounted litres can only be used for motor fuel.

    10. Once the fuel savings on my card are depleted, can I reload it?

      Your card is automatically reloaded with more savings each time you buy select products at participating Petro-Canada locations and swipe your linked Petro-Points card on the transaction.

      You may also redeem 11,000 Petro-Points online for 200 litres of fuel savings at a 5¢ per litre. 

      Redeem for fuel savings

    Back to top

    Setting Up My Card

    1. How do I set up my Fuel Savings Plus card to start collecting fuel savings?

      If you are a Petro-Points member:

      First, you must link your Fuel Savings Plus card to your Petro-Points card:

      • online at fuelsavingsplus.ca, or
      • by calling our customer service network at 1(800) 668-0220 (TTY: 855-717-5543)

      If you sign up for a My Petro-Canada account, you can:

      • add a second Fuel Savings Plus card
      • see your fuel savings transactions
      • check your balances online
      • reload litres onto your Fuel Savings Plus card using
        Petro-Points

      If you are a Petro-Points member and have a My Petro-Canada account:

      Simply enter your Fuel Savings Plus card number and log in to your My Petro-Canada account.

      If you are NOT a Petro-Points member:

      You must be a Petro-Points member in order to collect fuel savings on your Fuel Savings Plus card. 

      Enroll in Petro-Points at your local Petro-Canada location or online. Then, visit fuelsavingsplus.ca and enter your Petro-Points card number and your Fuel Savings Plus card number to link the two cards. 

      If you sign up for a My Petro-Canada account, you can:

      • add a second Fuel Savings Plus card
      • see fuel savings transactions
      • check your balances online, and
      • reload litres onto your Fuel Savings Plus card using Petro-Points

    2. Can I link more than one Fuel Savings Plus card to my Petro-Points card?

      Yes, you may register up to two Fuel Savings Plus cards to one Petro-Points card. The fuel savings will be divided evenly between the two cards so that you can share your litres with a family member or a friend.

      Back to top

      Managing My Account

      1. How can I find out the balance remaining on my card?

        You can determine the balance on your card by:

        • checking your sales receipt after a transaction where your Fuel Savings Plus card was used. Your balance, in litres remaining eligible for savings, automatically adjusts with every transaction
        • checking the Pay at the Pump screen for the available purchase balance prior to dispensing fuel
        • logging in to your My Petro-Canada account or registering for My Petro-Canada to check your balance in litres
        • calling our customer service network at 1 (800) 668-0220 (TTY: 855-717-5543), Monday to Friday, 8 a.m. to 8 p.m. (eastern time).  The value remaining on the card, at any given time, is based on Petro-Canada's records.

        Back to top

        My Fuel Savings

        1. How many litres do I receive when I purchase select products at Petro-Canada and swipe my Petro-Points card?

          You will receive 1 litre 5¢ fuel savings for every $1 spent on select products at Petro-Canada. For example, if you purchase $100 of lottery products, you will receive 100 litres of 5¢ fuel savings.

        2. Do I still earn Petro-Points when I am collecting fuel savings?

          Yes you will still receive 20 points per $1 spent in-store on all transactions when you swipe your Petro-Points card.

        3. How soon can I start earning fuel savings to my card?

          When you link your Fuel Savings Plus card, we will look back 30 days from the date when your Petro-Points and Fuel Savings Plus cards were linked for purchases of select products where the Petro-Points card is swiped, and automatically load fuel savings to the Fuel Savings card.

        4. I forgot to swipe my Petro-Points card. Can I get my
          Petro-Points and fuel savings after I’ve made my lottery, beer or wine purchase?

          You can claim Petro-Points and fuel savings within 60 days of the transaction being completed.

          For one to three receipts please fax them to Petro-Points customer service 1 (800) 837-1228.

          For four or more receipts please mail them to Petro-Points, P.O. Box 480, Orangeville, ON, L9W 5G2.

          In both cases, the member name and Petro-Points card number should be written clearly on the top of each proof of purchase receipt.

        5. How long does it take for my fuel savings to be added to my Fuel Savings Plus card?

          Fuel savings will be applied to your Fuel Savings Plus card within 48 hours of your select product purchase.

        6. How much fuel savings can I collect on my Fuel Savings Plus card?

          You may earn a maximum of 800 litres per calendar month per Petro-Points account. For example, if you start collecting fuel savings on July 1, and you reach 800 L by July 15, you will not be able to collect any more fuel savings that month. Starting on Aug. 1 you will be able to resume collecting litres until you reach the maximum of 800 L again.

        7. What happens to my fuel savings and Petro-Points if I return an item?

          If you return an item your Petro-Points and fuel savings will be deducted from your account.

          Please note: if you purchased an item and return it, the
          Petro-Points will be removed from your account. If you do not have sufficient Petro-Points in your account you will be billed for the Petro-Points that could not be deducted at a rate of $3 per thousand Petro-Points. This amount will be deducted from your refund.

        8. Can I combine fuel savings from my other fuel savings cards (Fuel Savings Reward card and Preferred Price card)?

          No, you cannot combine your Fuel Savings Plus card with your Preferred Price Card or Fuel Savings Reward card.  These cards work on the same technology and cannot be used together on the same transaction. You must carry multiple cards in order to collect fuel savings from multiple programs at Petro-Canada. Rest assured, we are working hard on this issue!

          If you are a CIBC Petro-Points MasterCard holder, however, you may combine your 2¢ per litre fuel savings from the MasterCard, with the 5¢ per litre savings of the Fuel Savings Plus card, for a total savings of 7¢ per litre.

        9. I am a CIBC MasterCard holder, how do I sign up for the Fuel Savings Plus program? How do I find out my Petro-Points number?

          Simply go to your local Petro-Canada station and pick up a Fuel Savings Plus card. Visit fuelsavingsplus.ca, and link your cards using your Petro-Points number (found on your CIBC monthly statement) and your Fuel Savings Plus card number on the back of the card.

          If you would like a Petro-Points card that is separate from your CIBC Petro-Points MasterCard, you can order a supplementary card:

        Back to top