If you have questions about the current terms and conditions please call 1 (800) 668-0220.

Suncor Energy reserves the right to change or discontinue the Monthly Points Top-Up on Fuel at any time, without advance notice.

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• possess a Sears Credit Card and be a Sears Club™ member
• phone the Petro-Canada Customer Service number 1 (800) 668-0220, or exchange
  points online

• be enrolled in the Petro-Points Program
• be assigned a Petro-Points account number
• phone Sears at 1 (800) 265-3675

Converted points credited to either the member's Petro-Points account or Sears Card account will be processed within 72 hours.

After June 1, 2012, the Sears Card can no longer be used to pay for purchases at Petro-Canada. The points exchange program is not being affected at this time. You can continue to exchange points between the two programs.

Petro-Points, in its sole discretion, reserves the right to change the terms and conditions of this offer. Petro-Points may restrict, suspend, otherwise alter or terminate the Petro-Points/Sears Club exchange program without notice to Petro-Points members. Any changes will be posted on this website.

Please allow four to six weeks for the points conversion to appear on your account.

Your Satisfaction is Guaranteed
If for any reason, you are not completely satisfied with your Petro-Points Auto Club Membership, you are entitled to a full refund of your Membership fees (minus the cost of any services already provided) within the first 30 days of your Membership year. To receive a refund, you must apply in writing and return your Membership card.

Membership Agreement:

1. For alcohol and/or drug related charges (for legal services) nor when alcohol and/or drugs are a contributing factor to any other charges. The Member must also be in possession of a valid Driver's licence;
2. While a Vehicle is not covered by Public Liability or Property Damage Insurance or has been immobilized by local licensing laws;
3. If charges attributed to a motoring accident occurred while the Member was committing, or attempting to commit, a criminal offense that is not specifically covered by this Contract;
4. For willful violation of the Highway Traffic Act;
5. When service is covered by Public Liability Insurance

1. unattended and/or unlicensed Vehicles; (on an exception basis Petro-Points Auto Club will dispatch services to unattended vehicles where the member requests such service and agrees to accept any and all liability arising while servicing the unattended covered vehicle).
2. areas that are not regularly travelled (i.e., vacant lot, open field, beach, private or impassable road, mud trail, construction site or to vehicles that are snowbound).
3. taxis, limousines, commercial Vehicles and/or Vehicles declared a Recreational Vehicle of the A, B or C classes or any private vehicles that cannot be safely serviced with conventional automobile servicing equipment.

Limitation of Liability and Service

• Transporting disabled Member Vehicle operators and their passengers to or from their disabled Vehicle or transporting such persons after the Service has been rendered.
• Accepting appointments for Service calls.
• Costs of parts, labour or incidental expenses (telephone calls, ferries and tools etc.) related to repair or servicing of the Member Vehicle under any circumstances.
• A Member Vehicle which is left unattended, unlicensed, unplated or immobilized by licensing laws, or to be towed to a salvage yard.
• Any charges relating to impounding and storage.
• Service to a Member Vehicle driven into an area not regularly travelled or which is impassable (e.g. private recreational roads, mud driveways, laneways or beaches). Members at Cottages or Farms on roads regularly travelled may be eligible for to Claim Reimbursement Service only as outlined in Schedule "C".
• Any damages resulting from the acts of the service provider are the sole responsibility of the Tower and should be reported to the Petro-Points Auto Club within 24 hours and prior to
  any repairs.
• Charges for Services, repairs or labour which exceed those specified as benefits are at the Member's expense, at prevailing retail rates.
• Petro-Points Auto Club is available only to standard passenger vehicles serviceable by conventional auto servicing equipment.
• Any insurance-claim-applicable service relating to the member covered vehicle.
• Any fees associated with providing service on toll roads or highways.
• Member vehicles requiring service on service restricted or exclusive access highways must obtain service from the local authorized service facility and follow the Alternate Service Provider procedure under this program.
  
  Note: It is the Member's responsibility to keep their Vehicle in roadworthy condition.

Process for Using Petro-Points Auto Club Roadside Assistance Services

Alternate Service Provider Policy for Services Rendered
by a Non Petro-Points Affiliated Service Provider

In the unlikely event that Petro-Points Auto Club is unable to provide service in the member's breakdown area, Petro-Points Auto Club will provide the member with a pre-authorized claim number, and the Member is to follow these steps for Reimbursement:

Where the Petro-Points Auto Club does not respond within one (1) hour (or 90 minutes during daily rush hours)

During normal weather conditions, where the Petro-Points Auto Club does not respond within one (1) hour (or 90 minutes during daily rush hours), of a call from a driver of a registered vehicle, the Member is to follow these steps for reimbursement:

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2,000 bonus Petro-Points will be added to Member accounts within 2 weeks of joining AskingCanadians. Limit of 2,000 points per household.

Other than providing a Member with Petro-Points should they choose to become a panelist, Suncor has no ownership or involvement in the AskingCanadians Online Panel. If a Member decides to become a panelist, please read the AskingCanadians terms and conditions.

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The following terms and conditions apply to the Drinks and Snacks Reward:

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