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    Questions? View our FAQs

     

    Frequently Asked Questions

    The Fuel Savings Plus Card

    On Oct. 31, 2016 we retired the Fuel Savings Plus program. We apologize for any inconvenience this may cause.

    You will no longer be able to link or reload a Fuel Savings Plus card.

    You can continue to use the litres you've earned.

    Read our FAQs

    Note: The Fuel Savings Reward card is not impacted and will continue as a Petro-Points reward.





    Program End

    Can I still receive Fuel Savings?
    You can still earn Petro-Points on lottery and alcohol (Quebec only) purchases that can be redeemed for fuel savings in the form of 5 cent Fuel Savings Reward or 10 cent Fuel Savings Reward. You can redeem for Fuel Savings Rewards onsite.

    Will I lose the fuel savings that I’ve earned after the program end date, November 1st?
    No, you can continue to use the fuel savings that you have earned once the program has ended. You cannot earn fuel savings as of Nov. 1, 2016.

    Can I continue to check my fuel savings balance online?
    Yes, you can continue to check your fuel savings balance online.

    Can I continue to link my Fuel Savings Plus card to my Petro-Points card?
    You will no longer be able to link your Fuel Savings Plus Card.

    What happens if my Fuel Savings Plus card is lost, stolen or damaged?
    Please call Customer Service Network at 1 (800) 668-0220, as soon as you realize your card is missing or damaged. Once you report your card as lost or stolen, Petro-Canada will send you a replacement card in the mail with the balance of litres remaining from the date you reported the loss of your card. Petro-Canada is not liable for lost litres. For your card security, your current Fuel Savings Plus card will be cancelled and can no longer be used for payment

    How can I protect the balance on my card in case it gets lost or stolen?
    Balance Protection is a benefit offered to our Fuel Savings Plus card holders who have registered for a free online Petro-Points account. If you lose your card or it is stolen or damaged, the outstanding balance on the card is protected from the moment you inform Petro-Canada that you need a replacement card. Log in to your online Petro-Points account or register your card using your online Petro-Points account to balance protect your Fuel Savings Plus card now.

    Do the fuel savings apply on all grades of gasoline and diesel?
    Yes, you can use your fuel savings on any grade of gasoline and diesel. Discounted litres can only be used for motor fuel.

    How can I find out the balance remaining on my card?
    You can determine your remaining balance on your card by:

    • Checking your sales receipt after a transaction where your Fuel Savings Plus card was used. Your balance, in litres remaining eligible for savings, automatically adjusts with every transaction.
    • Checking the Pay at the Pump screen for the available purchase balance prior to dispensing fuel.
    • Checking your balance online using the check balance feature and/or by logging into your online Petro-Points account.
    • Calling our Customer Service Network at 1 (800) 668-0220. The value remaining on the card, at any given time, is based on Petro-Canada's records.

    General Questions

    1. How can I protect the balance on my card in case it gets lost or stolen?

      If you have linked a Fuel Savings Plus card to your Petro-Points account, it has automatically been balance protected for your convenience.

      If you lose your card or it is stolen or damaged, the outstanding balance on the card is protected from the moment you inform
      Petro-Canada that you need a replacement card.

    2. Do the fuel savings apply on all grades of gasoline and diesel?

      Yes, you can use your fuel savings on any grade of gasoline and diesel. Discounted litres can only be used for motor fuel.

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    Managing My Account

    1. How can I find out the balance remaining on my card?

      You can determine the balance on your card by:

      • checking your sales receipt after a transaction where your Fuel Savings Plus card was used. Your balance, in litres remaining eligible for savings, automatically adjusts with every transaction
      • checking the Pay at the Pump screen for the available purchase balance prior to dispensing fuel
      • logging in to your My Petro-Canada account or registering for My Petro-Canada to check your balance in litres

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    My Fuel Savings

    1. Can I combine fuel savings from my other fuel savings cards (Fuel Savings Reward card and Preferred Price card)?

      No, you cannot combine your Fuel Savings Plus card with your Preferred Price Card or Fuel Savings Reward card.  These cards work on the same technology and cannot be used together on the same transaction. You must carry multiple cards in order to collect fuel savings from multiple programs at Petro-Canada. Rest assured, we are working hard on this issue!

      If you are a CIBC Petro-Points MasterCard holder, however, you may combine your 2¢ per litre fuel savings from the MasterCard, with the 5¢ per litre savings of the Fuel Savings Plus card, for a total savings of 7¢ per litre.

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